Change Management

Scale-up NBB module & New business launch

EtonHouse was invited to participate in the ESG Scale-Up Programme and a core team was formed to attend and execute the learnings.

Skills: Stakeholder management | Communication | Synthesizing information | Critical thinking | Business Innovation | Entrepreneurship

1. Challenges:
   The programme is fast-paced with many deliverables over a short period of time and we had to deliver whilst performing our day jobs concurrently.

2. Learnings:

   The programme shared with us a framework for launching new businesses aside from our core offerings.

3. Improvements:

   Nil

4. Output:

   Learned how to use Adobe XD for mockups.
   Due to the sensitive nature of the project, more details can only be shared in person confidentially.

School bus operations

Management decided to manage school bus ridership internally for one school thinking it could be profitable.

Skills: Stakeholder management | Communication | Synthesizing information | Critical thinking | Relationship building

1. Challenges:
   This project was transferred in a critical state to me and my team member due to a breakdown in the relationship between stakeholders. We were asked to solve the issue and rebuild trust and relationships.
   Buses are typically privately owned and operated by blue-collar workers who have significant cultural gaps with our expatriate parents.

2. Learnings:

   Relationships and clear and transparent communication were vital to the success of this project. Understanding how bus operations are conducted and planning of bus routes

3. Improvements:

   This could have been avoided if more robust due diligence was conducted.

4. Output:
   Aligning hostile stakeholders, bus operator communication/incident log, amended bus operator contracts and transitioning to the more sustainable operator.